Last Updated: July 22, 2025
At Diamond Windows & Doors, located in Miami Gardens, Florida, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, in-person consultations, financing applications, or other services related to our impact window and door solutions. By engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you request a quote, schedule a consultation, apply for financing, or purchase our products or services, we may collect your name, address, phone number, email address, and payment information.
- Project-Related Information: Details about your property, such as measurements, project specifications, or preferences for impact windows and doors, to provide tailored solutions.
- Financial Information: Information provided during financing applications through partners like FortiFi, Renew Financial, the Florida PACE Program, or private financing, which may include credit details or other financial data required by our partners.
- Website Usage Data: If you visit our website, we may collect non-personal information such as IP addresses, browser type, device information, and browsing behavior through cookies or similar technologies.
- Feedback and Communications: Information you provide through reviews, surveys, or direct communication with our team.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you submit forms, request estimates, apply for financing, or communicate with us via phone, email, or in-person.
- Through Our Website: Via online forms, contact submissions, or tracking technologies like cookies.
- From Third Parties: From financing partners, contractors, or other service providers involved in your project, such as those related to the City of Coral Gables’ Signature Home Protection Program or My Safe Florida Home program.
3. How We Use Your Information
We use your information to:
- Provide and improve our products and services, including customizing impact window and door solutions for residential and commercial properties.
- Process transactions, including purchases and financing applications.
- Communicate with you about quotes, project updates, promotions, or customer service inquiries.
- Ensure compliance with Florida Building Code (FBC), Miami-Dade County approvals, and other certifications like ENERGY STAR® or FICA.
- Analyze website usage to enhance user experience and optimize our digital presence.
- Meet legal and regulatory obligations, including those related to permits and inspections.
4. How We Share Your Information
We may share your information with:
- Financing Partners: Trusted third parties like FortiFi, Renew Financial, the Florida PACE Program, or private financing providers to process your financing application.
- Service Providers: Contractors, installers, or other partners involved in delivering our services, such as those required for permitting or inspections in Miami-Dade County.
- Regulatory Authorities: When required to comply with Florida laws, Miami-Dade County regulations, or programs like My Safe Florida Home or the City of Coral Gables’ Signature Home Protection Program.
- Legal Compliance: If required by law, court order, or to protect the rights, property, or safety of Diamond Windows & Doors, our customers, or others.
We do not sell or rent your personal information to third parties for marketing purposes.
5. How We Protect Your Information
We implement reasonable security measures to protect your personal information, including:
- Secure storage of physical and digital records.
- Encryption of sensitive data, such as payment information, during transmission.
- Limited access to personal information, restricted to authorized personnel only.
- Regular review of our security practices to ensure compliance with industry standards.
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have the following rights regarding your information:
- Access and Update: You may request access to or correction of your personal information by contacting us.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
- Cookies: You may manage cookie preferences through your browser settings, though this may affect website functionality.
Residents of Florida may have additional rights under state privacy laws. Contact us for more information about exercising these rights.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. You can control cookie settings through your browser, but disabling cookies may limit certain website features.
8. Third-Party Links
Our website or communications may include links to third-party sites, such as those of our financing partners or regulatory bodies. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Diamond Windows & Doors
Miami Gardens, FL
Phone: (954) 335-6893
Email: info@diamondwindowsdoors.com
Website: diamondwindowsdoors.com
We are committed to addressing your inquiries promptly and ensuring your trust in our services.
